Privacy Policy
How Eminence Cleaning collects, uses, and protects your personal data in accordance with the Singapore Personal Data Protection Act (PDPA 2012).
Last updated: 1 January 2025
By interacting with us via our website, WhatsApp, or any service channel, you agree and consent to Eminence Cleaning and our authorised partners handling your data as described below.
What is Personal Data?
“Personal Data” refers to any information that can identify you — such as your name, contact number, email address, service address, or cleaning history — whether provided directly by you or collected through our website, WhatsApp, or customer service interactions.
How We Collect Data
We collect data when:
- You book or enquire about our cleaning services (via website, WhatsApp, or phone)
- You fill out a contact or quote form
- You communicate with our team
- You respond to our ads, promotions, or surveys
- You leave a review or testimonial
- You refer someone or are referred by a third party
We may also collect non-personal information (such as device/browser type, cookies, and traffic data) to improve website usability and service performance.
Purpose of Data Collection
We collect your personal data for the following reasons:
- To provide and manage your cleaning service bookings
- To communicate with you about scheduling and updates
- To respond to feedback or queries
- To improve our services and website experience
- To send relevant promotions (only with your consent)
- To fulfil legal or operational requirements
We do not sell or rent your personal data to any third parties.
Disclosure of Personal Data
We may share your data with:
- Our cleaning crew and customer service team
- Technology and service vendors (e.g. WhatsApp, web hosting, digital marketing)
- Legal or regulatory authorities when legally required
All third parties are required to adhere to strict confidentiality and data protection standards.
Marketing Communications
We may contact you via WhatsApp, SMS, or email with updates or promotions — but only if you have opted in. You can unsubscribe at any time by replying “STOP” or emailing us directly.
Security of Your Data
We take reasonable measures to protect your data from misuse, unauthorised access, loss, or alteration — including secure storage and limited team access.
Access & Correction
If you wish to access, update, or delete your personal information, please contact us at sales@eminencecleaning.sg. We will respond to your request within a reasonable timeframe.
Use of Cookies & Tracking Tools
Our website may use cookies, Google Analytics, or other tools to monitor traffic and enhance user experience. You may control cookie settings through your browser preferences at any time.
Updates to This Policy
We may revise this Privacy Policy periodically. The latest version will always be published on our website. Continued use of our services implies acceptance of any updates.
Contact Us
Have questions about your privacy? Reach out to us:
Questions About Your Privacy?
Our team is here to help. Contact us directly and we'll respond as quickly as possible.
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